Yesterday two workers were up there fixing things. No biggie I figure. Then I heard them climbing down the ladder and then... crash! The sound of a broken window. My kitchen window actually. The top right of the ladder went through the screen and window. One of the guys apologized saying they'd send someone out to fix it later. Again, I called the agency to let them know and the lady there said she knew and someone would be out later. Instead, I got a call around 5pm asking if they could come out early this morning instead. *sigh* Sure.
At 8:30 a guy from Havard Glass arrived, took the window out to his truck and came back 10+ minutes later with the glass replaced. Later around 11:30 another guy came around to fix the screen.